The phone is still a lifeline for every small business. An efficient and affordable phone system is the essential priority of small businesses to quickly and reliably connect staffs, partners and customers. In fact, most modern phone systems for small businesses today run on the Internet Protocol (IP) networks – the same network connect employees, devices and information resource. With all the benefits it brings,
But how do you find out the right small business phone system for your company? And what’s the best way to deploy it?
The following are some tips to consider when evaluating and implementing a new small business phone system along with a list of the best phone systems for small businesses after researching and reviewing.
Understand what your users need
The suitable small business phone system can give users the tools they need to be more efficient. Does your workforce need easy access to mobile communications or video? Do staffs need one phone number that simultaneously rings on multiple devices?
Features and capabilities available consist of: Mobile softphones for using a computer as a phone, ability to make and receive calls from smartphones or tablets, video or web conferencing support, automated attendant and paging and intercom.
Users can also get unified messaging, with notifications by email, text message, or phone. Instant Messaging and Presence technology, other popular features, help you quickly identify the people available within your organization and reach them at any given time.
Lower IT Costs
Today’s small business IP phone systems can consolidate essential communications and collaboration capabilities onto a single server solution. This reduces IT complexity and communications costs.
Prepare for change
The way you and your employees work and conduct daily business transactions can completely become different with a new small business phone system. For instant, you can meet with remote staffs, customers, suppliers and partners through video and improve significant relationship.
In addition, you also need to discuss with your local service provider or reseller to make sure that phone system’s features and capabilities will meet your company’s short- and long-term business goals.
Some of the best small business phone systems
8×8: 8×8 includes everything a small business would want in a phone system. The most appealing feature is that it’s a cloud-based Voice over Internet Protocol (VoIP) system, which means there is no need to purchase expensive equipment or have a trained IT staff on hand to set up and maintain the system. The firms just need high-speed Internet access and IP phones. Besides, 8×8 offers a reliable service, outstanding customer support.
Ooma Office: is among special phone systems designed specifically for very small businesses. It just takes 20 minutes to set up the system without any special wiring or phones. In addition to its flexibility of use, Ooma Office has a variety of features that allow small offices to present themselves in a very professional manner like an auto- receptionist, ring groups and voicemail-to-email capability. All of these features come at an affordable price that most other providers can’t match.
RingCentral: This system offers everything employees need. The company’s Professional service is aimed to connect a business phone line to mobile workers on their cellphones or home phones. Just a few providers give customers such a wide range of features – consisting of a mobile app and the use of a “softphone” on the employee’s computer — for such a low cost. While its customer service somehow didn’t live up to expectations, the service‘s positives far outweigh those negatives.
Nextiva: offers what businesses running a call center need most — reliability. The system has a documented uptime of 99.999 percent in the last year, the highest of any VoIP phone service provider. We also like that the Nextiva system can serve your entire business, not just your call center team. The call center plan is a service that’s tacked on to the company’s general office phone service. This saves money because you only have to purchase the call center services for those employees working in that part of the business. Between the two plans, you have access to nearly any feature you could think of, all for a highly competitive price.